Customer Service Suite

Customer Service Suite turns Magento into a powerful tool to improve your telephone and mail-order sales.

Magento 2


  • Community/Open Source: 2.1.0 - 2.2.3
  • Enterprise/Commerce: 2.1.0 - 2.2.3
  • Magento Cloud compatible

Current: 1.0.0 (Change log)

Support period includes:

Includes Support

Includes Upgrades

Purchase includes:

Includes Free installation

Includes 30 Day money back guarantee


Please select the following options:
Support Period
Do you require installation?
Enter the URL of your admin panel:

Take your telephone sales to the next level

Customer Service Suite enables you to take order more quickly, increase your average order value, serve your customers better and track the results!

Key features

  • Product preview whilst taking an order
  • Up-sells/cross-sells help you suggest other products
  • Allows orders to be 'parked', and retrieved at a later date
  • Logs which agent placed the order
  • Admin panel orders now show in your Google Analytics data
  • Offer bespoke pricing to individual customers

Built to help you serve your customers better

Customer Service Suite not only improves your ability to take telephone orders in Magento 2, but it also gives you the tools to increase your average order values.

Made for Magento 2

Customer Service Suite is available for Magento 2.

Improves telephone ordering

Get more information at your finger-tips when dealing with customers.

Increase average order value

Leverage the up-sell and cross-sell merchandising for telephone orders to push up individual sales values.

Gain extra visibility

Admin panel orders are now visible in your Google Analytics.

Fully supported

Fully maintained and supported by On Tap.

Magento Solutions Partner

Built by a trusted Magento Solution Partner

On Tap are one of Magento's longest serving Solution Partners. We understand that module quality is important, and we provide full support of our modules

Easy Installation

Installation is quick and simple. In most cases, you just drop the module code into your Magento instance, clear the cache, and away you go. We also offer an installation service.


Head on over to our documentation site for full details of how to use, and make the best out of Customer Service Suite.