Better client onboarding
for existing Magento websites

Have you ever taken on a new client with an existing Magento website and regretted it?

We did - we probably all have.

That's why we created our whitelabel website Audit service for Magento agencies. It takes the pain and uncertainty out of the client onboarding process with regards to that client's existing Magento website. The service gives you a 360° view on the project, finding all that's good and bad.

Take a look at our process below. We offer Standard and Enhanced Audits. Turnaround time can be as little as one week.

Our audits are produced by senior developers and senior implementation staff. We have a proven track record of finding where "the bodies are buried"!

Comprehensive project coverage

Standard Audit

These quickly become the de-facto "project manual" for your project takeover clients.

Agency testimonial

When we onboard a new client who has an existing Magento site built by another agency, On Tap's Audit service gives us valuable insights into the site's health. This has helped us quickly understand the codebase - both the good and the bad points, and allows us to deliver value to the client far quicker than without an audit. On Tap's in-depth knowledge of the platform means that even obscure issues are discovered, and this has been invaluable to us.

Adobe Solution Partner


Normally 60+ pages of information, covering all areas of the website.
This is a whitelabel service. Therefore, we deliver the report to you in a format that you can quickly repurpose into your own document with your own branding - offering it to your client as your own. Our involvement is not exposed to your client.
Our audits let you concentrate on the future client relationship by giving you the insights you need about the project's past history and current state.

Code coverage

We document every module, every patch, every theme, in detail. We provide the business purpose of all of these - even the bespoke code. This rapidly accelerates your technical onboarding and highlights problems clearly.
We compare the installed modules' versions against the current release versions from those vendors in order to discover out of date code. We show you what will be fixed if they are upgraded. We also show every module's compatibility with the latest versions of Magento as well as PHP. This can massively de-risk, and help you scope, upgrade projects for the client.

Not just code

Our audits deliver so much more than just looking at the code!
As well as the code, we look at the SEO, front-end performance, configuration, application of best practice, integrations, API coverage, GraphQL coverage, data audit (entities, attributes, and more). For "Enhanced Audits" we document even more - see below.
The audit document is equally useful for developers as it is for Account Managers, Project Managers and Business Analysts.

Critical issues list

We clearly list critical issues, and these enable you to focus your client on the things that need to be done, and often act as a catalyst for upsell of additional services. Equally, all things that we find are "graded" so that you have a clear prioritised list of things that will impact your future work with the client.
For the code base, we check and rank the code to determine its future maintainability. This can be an important metric to determine how difficult it will be to support the existing code base over time.

For larger sites

Enhanced Audit

Taking the audit to the next level.

Agency testimonial

I would recommend On Tap's Audit service. We have used it many times. It has helped us quickly help our new clients understand what is wrong with their website, and always gives us an "action plan" that can be immediately implemented. It helps our entire team, and it gives our clients the confidence that we properly understand their website right from "day one".

Adobe Solution Partner

More in-depth

An Enhanced Audit takes into account more complex auditing requirements, such as multiple websites (if it is a complex Magento implementation), security and hosting infrastructure.
For some of your clients it will be an upsell, and for others it will be necessary due to the complexity of their websites.

Hosting infrastructure

We look at the hosting configuration to determine if this is configured appropriately for the website(s). We look at Application Performance Management tools, such as New Relic, to determine bottlenecks caused by the code in that hosted environment.


We also report on the security of both the hosting environment and the code base. In checking the code, we check against Common Vulnerabilities and Exposures profiles, OWASP and SANS, on a module-by-module basis allowing you to actively inform your client of risks and vulnerabilities found.


We test and report upon the code base's Web Content Accessibility Guidelines (WCAG) compliance on a module-by-module basis to help your client understand their responsibilities.

About On Tap

We were the first Magento Solution Partner in the UK, and one of the first five globally.

Magento acquired our Visual Merchandiser technology in 2014 and incorporated it into every Magento Enterprise/Commerce installation globally.

  • Offices in:

    UK, Estonia, Ukraine, India, Sri Lanka, Vietnam.

  • Contact us

    [email protected]

  • Supported platforms

Trusted by more than 20 Adobe Solution Partners

On Tap is your one stop shop to help you improve your agency performance


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