SupportFlow Propel your day-to-day development support with SupportFlow.
SupportFlow puts a dedicated team of Magento professionals at the ready to ensure that your online store remains online, sustainable and competitive at all times. With SupportFlow, you will quickly get the peace of mind that your ecommerce platform is being fully supported.
SupportFlow covers not just outages and problems, but a full range of day-to-day business support centred around your Magento system.
Flex up and Down
Commit to as little, or as much, support resource as you need.
Choose your SLA
Choose from a fully dedicated team or a shared team.
On Tap are an official Magento Solutions Partner.
What is covered? Mostly everything in your day-to-day operations!
- Full or partial outages
We monitor your site 24x7.
You can request developments and customisations to your site.
- Error conditions
If you think something is broken, we will investigate. If necessary, we’ll undertake an emergency bug fix.
- “How do I?”questions
For when you need assistance in using features of Magento.
If you need some assistance as to why you can’t get something working in the way you expect.
We can provide phone/web-based Magento training.
Our QA team and provide manual and automated testing.
- Administrative support
Need help re-configuring your store? Need to import data? Data migration into Magento? Product data-entry, etc.
- Module installation
We will install and provide first-line technical support for all third-party Magento modules.
We can upgrade you to the latest version of Magento.
- Security patches
We can install security patches to keep your environment safe.