SupportFlow Propel your day-to-day development support with SupportFlow.

SupportFlow puts a dedicated team of professionals at the ready to ensure that your online store remains online, sustainable and competitive at all times. With SupportFlow, you will quickly get the peace of mind that your ecommerce platform is being fully supported.

SupportFlow covers not just outages and problems, but a full range of day-to-day business support centred around your business. We support Magento, BigCommerce, Shopify and OroCommerce.

Flex up and Down

Commit to as little, or as much, support resource as you need.

Choose your SLA

Choose from a fully dedicated team or a shared team.

Magento Solutions Partner / Big Commerce Partner / Shopify Plus Partner

Platform Certified

On Tap are an official Magento Solutions Partners, BigCommerce Partners and Shopify Partners.

What is covered? Mostly everything in your day-to-day operations!

  • Full or partial outages
    We monitor your site 24x7.
  • Development/Customisation
    You can request developments and customisations to your site.
  • Error conditions
    If you think something is broken, we will investigate. If necessary, we’ll undertake an emergency bug fix.
  • “How do I?”questions
    For when you need assistance in using features of your platform.
  • Troubleshooting
    If you need some assistance as to why you can’t get something working in the way you expect.
  • Training
    We can provide phone/web-based training.
  • Testing
    Our QA team and provide manual and automated testing.
  • Administrative support
    Need help re-configuring your store? Need to import data? Data migration? Product data-entry, etc.
  • Module installation
    We will install and provide first-line technical support for all third-party modules.
  • Upgrades
    We can upgrade you to the latest version of your platform.
  • Security patches
    We can install security patches to keep your environment safe.

SupportFlow ecosystem - we keep commerce moving

SupportFlow is more than just support for your ecommerce site - it is an entire ecosystem. We provide a host of value-adds to the service for no additional cost. These include:

  • We SPECLIALISE in support - it is CORE to what we do
  • Proactive project managers
  • Huge Magento, BigCommerce, Shopify and OroCommerce experience
  • Hosted development environment
  • 24x7 production environment monitoring
  • Live chat support
  • On Tap Metrics, providing:
    • SEO analysis
    • Competitor reports
    • Traffic trends
    • Proactive SEO advice
  • On Tap Stats, providing:
    • Powerful analytics
    • Session recording
    • Page heatmaps
    • A/B testing