Whitelabel product helpdesk Providing ecommerce platform support for your product.

If you have an integration with an ecommerce platform, we can understand the challenges that you face when the end-user's questions go beyond your product and stray into the platform itself. Providing platform support so that your end-users can successfully use your product on platforms where customisation is allowed (e.g. Magento) is a headache for you to resource, and keep up to date with the platforms evolve over time.

On Tap provide a whitelabel product helpdesk operating at the second and/or third line - meaning that we either support you directly, or we engage directly with your clients on a whitelabel basis in order to provide platform specific support.

Helpdesk services

  • Second and/or third line support
  • Ticket triage
  • Product escalation to your team
  • Platform specific integration support
  • GitHub/Marketplace issue handling
  • EMEA, NA, APAC coverage
  • Response-based SLAs
  • Magento
  • BigCommerce
  • Shopify
  • WooCommerce
  • Prestashop
  • OpenCart

External issue support

If your module is listed on public marketplaces (e.g. Magento Marketplace) or as a public GitHub repository, for example, then we can additionally provide end-user support for any issues raised in those places, escalating these back through your organisation if necessary.

In-depth technical on-boarding

We also offer more in-depth customer onboarding services, so that new customers with complex requirements are always fully supported, from the initial sale through to starting to use your service.

How to get started

You can be up and running in a matter of days, please reach out to arrange a call to discuss your requirements further.

What are you waiting for? Make contact, and we will help you take your project forward.