Services for Technology Providers Ecommerce platform integration services.
If you are a technology provider looking to integrate with common ecommerce platforms, then On Tap can help you delivery your service more effectively and provide the level of in-depth customer support required to be successful.
For too long we saw technology providers enter the market with weak ecommerce integrations which were essentially untested, not supported as those platforms upgrade and with little customer onboarding expertise - the result of which resulted in poor end-customer experience.
Our whitelabel services give you the confidence that your investment in ecommerce platforms is safe in the knowledge that the underlying integrations are fit for purpose now, and in the future. Furthermore, that your customers are receiving the level of support that they need to on-board, and also thereafter.
Today, we already provide these services our clients' global customer base, covering a variety of platforms: Magento, BigCommerce, Shopify, WooCommerce, OpenCart and Prestashop.
What we do...
We'll help you develop integrations between your solution and our supported ecommerce platforms. We'll keep it updated as those platforms evolve, and support the codebase to ensure that your customers face the minimum number of issues.
We work with your own helpdesk to provide second and/or third line support on a platform specific basis, thus ensuring that your customers get the best possible support - without you needing to invest in deep and on-going platform training.
We'll support your leadership, engineering and customer service teams to understand the ecommerce platform landscape, and keep you updated as these evolve over time. We show you what these platforms look like, how to support them, and what they do.
We understand that sometimes your customers need extra assistance to get their own bespoke implementation of a standard ecommerce platform integrated with your solution. That's where our in-depth platform knowledge becomes invaluable - with us helping you onboard them smoothly.
