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24/7 Magento support services
Proactive Magento maintenance
Immediate resolution of critical issues and ongoing technical upkeep to keep your Magento store stable and cost-efficient over time.
24/7 emergency support
Fast issue resolution to keep your store running without disruption.
Ongoing monitoring
Continuous optimisation keeps your Magento store running at peak speed.
Free lifetime upgrades
Keep your store secure while reducing ongoing costs.
Our Magento support & maintenance services
On Tap is a trusted Magento agency providing expert support and maintenance services. We deliver everything your Magento store needs to run smoothly, from 24/7 issue resolution and performance monitoring to version upgrades, extension management, and more.
Magento support services
Magento issue diagnosis and resolution
We identify and resolve issues that affect performance, including bugs, errors, and code conflicts. By addressing problems at their root cause, we deliver lasting improvements rather than temporary fixes.
Emergency response and recovery
Our 24/7 Magento team responds immediately to urgent incidents such as attacks, traffic spikes, or data errors. We stabilise your site quickly and restore normal operations using proven recovery workflows.
Magento maintenance services
FREE Magento upgrades
We only charge upgrade fees for your first project. After that, all future minor upgrades and security patches are free and deployed proactively as soon as Magento releases them, minimising downtime and protecting your revenue.
Proactive monitoring and performance optimisation
We act before issues arise. With 24/7 monitoring powered by AuditIQ, we detect risks early and plan continuous improvements to keep your store fast, stable, and reliable.
Explore AuditIQServer management and performance optimisation
We maintain and optimise your Magento server to ensure stability and high performance, even when it runs on your own infrastructure. For a fully managed environment, On Tap Cloud provides autoscaling and continuous monitoring.
Magento growth services
eCommerce strategy consultation
We advise on how your Magento setup can best support new business directions, from business model and channel expansion to workflow optimisation, ensuring the store scales with your goals.
Conversion rate optimisation (CRO)
We combine store data with insights into your customer journey and commercial objectives to refine on-site experiences for higher conversions and stronger growth outcomes.
Feature advisory and development
We advise on extending Magento with new features or integrations that support your goals, then develop and deliver enhancements that drive better performance and scalability.
AI-powered store intelligence
We recommend and implement AI solutions across your Magento store, from product discovery to customer experience. These innovations unlock scalable growth and help you stay ahead of customer expectations and competitors.
We offer more than support and maintenance services
Digital marketing service
We help merchants drive sales with expert SEO strategies and a smart bidding tool securing top rankings in SERP.
Cloud hosting solutions
Our fully-managed Magento hosting is designed to provide businesses with secure, fast, and auto-scaling sites.
Speed optimisation service
We enhance Magento store performance with caching, code optimisation, CDN integration, and database tuning.
Magento-native POS
Our retail POS empowers businesses with cutting-edge technology for faster transactions and efficient operations.
Code audit service
We conduct in-depth Magento code audits to identify vulnerabilities, optimise performance, and improve scalability.
Security service
We safeguard your store with proactive security, regular audits, malware removal, and compliance updates.
How On Tap delivers lasting performance and peace of mind
FREE lifetime upgrades delivered in cadence with Adobe releases
✔︎ Codebase optimised for seamless, future-proof upgrades.
✔︎ Only the first upgrade is billed; all future minor upgrades and patches are included at no extra cost.
✔︎ Updates are deployed in sync with Adobe’s schedule to keep your store current.
400+ experts available 24/7 with defined SLAs
✔︎ 400+ certified Magento experts across regions ensure full coverage during peak demand.
✔︎ 24/7 availability provides immediate support for emergencies, preventing downtime and lost sales.
✔︎ Defined SLAs guarantee predictable response times and clear accountability for every request.
24/7 monitoring powered by AuditIQ
✔︎ Real-time alerts enable resolution before problems impact your business.
✔︎ Comprehensive monitoring across code, infrastructure, and operations to detect hidden issues.
Full ownership and accountability for your Magento website
✔︎ Complete ownership of your codebase, from audit to optimisation.
✔︎ Jira-tracked tasks and regular reports ensure complete transparency.
Expertise recognised by Magento and industry professionals
As the UK’s first Magento Solution Partner, On Tap was among the earliest agencies worldwide to contribute to the development of Magento 1 and 2. This early involvement has given us unmatched technical insight and a deep understanding of how to build and maintain upgrade-safe, high-performing stores.
More than 20 years of experience
keeping hundreds of Magento stores running reliably
UK’s first Magento Solution Partner
bringing unmatched platform insight for future-proof optimisations
Active Magento and Hyvä community contributors
delivering industry-recognised expertise for confident long-term decisions.
Our long-term success stories
Discover how our clients achieve sustained growth through continuous support and proven ecommerce performance.
Lasting growth through innovation
Over 3+ years of partnership, On Tap has strengthened TEMPLESPA’s Magento store to boost scalability, performance, and customer experience. The latest rebuild on Hyvä and On Tap Cloud marked a key milestone, delivering measurable performance gains and industry recognition.
Support and maintenance
3+
years of partnership
+18%
Mobile conversions
Long-term partnership
Rentokil Initial partnered with On Tap after challenges with a previous agency. What began as training evolved into a long-term collaboration, with On Tap now managing their 100+ Adobe Commerce sites.
Support and maintenance
7+
years of partnership
100+
sites performing reliably
Guarantee peak performance with 24/7 expert support & FREE lifetime upgrades
Lower your maintenance costs with free lifetime upgrades. Experience sustainable results with a partner trusted to keep Magento stores performing at their best.
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Support
Frequently asked questions
How does hourly billing work, and what’s included in the rate?
We track every task transparently, from troubleshooting and patching to optimisation. You’re only billed for productive work time, with full monthly reports.
Do you offer emergency support or 24/7 availability?
Yes. Our team monitors systems around the clock and responds to urgent issues within SLA. We also offer optional 24/7 coverage for high-availability stores.
How do free upgrades work?
We charge the upgrade fees for your first upgrade project and then deliver all minor version upgrades and security patches for free on a regular schedule as part of our ongoing maintenance.
This approach is powered by our Evergreen program, which keeps your store current and secure at all times.
Learn more about Evergreen →
Will I have a dedicated project manager?
Absolutely. Every engagement is led by a dedicated Project Manager who coordinates priorities, communicates updates, and ensures work stays on track.
Do you support multi-store, international, or B2B Magento setups?
Yes. We manage complex multi-store and B2B environments with custom pricing, localisation, and integration requirements.
What if my store was built by a different agency?
No problem. We begin with a full technical audit to understand your existing setup and ensure smooth handover without disrupting operations.
Can you support custom modules and third-party extensions?
Yes. We maintain and optimise both custom-built modules and marketplace extensions to ensure compatibility, stability, and security.
What’s your onboarding process for new support clients?
We start with an audit, share a clear proposal, then set up access and monitoring tools. You’ll be fully onboarded before any maintenance begins.
