As a valued client of On Tap, TEMPLESPA has long leveraged high-performance Magento hosting for its eCommerce operations. With a shared value of continually enhancing the customer experience and scalability, both TEMPLESPA and On Tap recognised the potential to further optimise site performance by improving loading stability and speed.
Following close collaboration, EdgeCache was implemented as a strategic solution to elevate website performance. Since its deployment, On Tap has helped TEMPLESPA achieve faster server response times, shorter page load durations, and a smoother experience on their digital store, while also improving the site’s ability to handle growth efficiently.
The client: TEMPLESPA - a premier luxury skincare business with 25 years of expertise
Leveraging more than 25 years of experience in the luxury skincare industry, TEMPLESPA takes pride in offering exceptional products that blend premium ingredients with advanced technology. Guided by their power of three philosophy, encompassing texture, performance, and experience, they deliver 360° excellence across both products and treatments. By engaging the senses through sight, sound, scent, and touch, TEMPLESPA has always created a truly results-driven, multi-sensory experience for every customer.
To continue building on its legacy, TEMPLESPA requires a high-performing and scalable eCommerce website that delivers a fast and seamless experience, enhancing the overall customer journey in its digital storefront.
The challenge: Suboptimal performance and limited scalability on the Magento website
However, TEMPLESPA’s online store was experiencing longer-than-expected Time to First Byte (TTFB) speeds, which is a metric that reflects the duration between a resource request and the arrival of the first byte of response data. When TTFB is delayed, customers are often confronted with a blank screen, leading to a frustrating experience on the site.
In addition, although not a Core Web Vitals metric, TTFB has a substantial impact on three vital indicators that shape a website’s performance score. A high TTFB score can lead to:
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Delays the Largest Contentful Paint (LCP), as data needs to arrive first so that the browser can start rendering.
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Increases latency in the initial load, potentially impacting Interaction to Next Paint (INP) by slowing down subsequent interactions.
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Can lead to asynchronous or delayed content loading, causing layout shifts and reducing the Cumulative Layout Shift (CLS) score.
In short, a slow TTFB can negatively impact all the Core Web Vitals, creating a ripple effect throughout the entire performance chain on the website. Ideally, a good TTFB should be 800ms or less; however, TEMPLESPA’s website recorded a TTFB of 1,000ms, highlighting the need for improvement. Understanding that every second counts in online retail, TEMPLESPA recognised that slow page loads could lead to a negative experience on a larger scale and performance limitations under high traffic, directly hindering their ability to expand their online customer base. Therefore, improving TTFB became crucial for significantly enhancing the overall customer experience and reaffirming their commitment to excellence.
The solution: Enhanced caching and performance optimisation
As the trusted hosting provider for TEMPLESPA's website, On Tap possessed an intimate understanding of the brand's needs and demands for their digital store. This insight led On Tap to introduce EdgeCache, a powerful new solution for improving the hosting of eCommerce sites. EdgeCache helps boost their Magento website performance by minimising reliance on central servers. It achieves this by strategically positioning cache storage at the network's edge, closer to end-users. As a result, content requests are routed to the nearest edge server, resulting in significantly faster response times and enhanced overall website performance. The solution effectively addresses TEMPLESPA’s key challenge of delivering a quicker and more efficient customer experience.
Additionally, the implementation of EdgeCache was remarkably seamless. The project proceeded without encountering any challenges, allowing for immediate and tangible improvements to be realised efficiently.
The results: 87% reduction in TTFB speed with operational costs and resource usage savings
The implementation of EdgeCache delivered instant and significant uplift to TEMPLESPA’s website performance, ultimately enhancing the customer experience on the website. The impact on key performance metrics was substantial:
| Metric | Without EdgeCache | With EdgeCache | Improvement |
| Time to First Byte (TTFB) | 1,000 ms | 130 ms | 87% reduction |
| Largest Contentful Paint (LCP) | 1,200 ms | 800 ms | 33% reduction |
| First Contentful Paint (FCP) | 700 ms | 500 ms | 29% reduction |
| Speed Index | 2,900 ms | 1,100 ms | 62% reduction |
Beyond these impressive speed improvements, the EdgeCache solution has also positively impacted TEMPLESPA’s operational costs and resource usage. By delivering content faster with fewer resources, the hosting infrastructure can support higher traffic without reaching its maximum capacity too quickly. This enables TEMPLESPA to serve more customers simultaneously without the immediate need to scale resources, resulting in reduced costs over time.
Reflecting this success, TEMPLESPA were delighted with the noticeable improvements in website performance. With significant advancements in key areas, such as Core Web Vitals and TTFB, compared to previous benchmarks, they succinctly summing it up as: "The improvement is unreal.”
Looking ahead: Fast and seamless online experience for long-term growth
With On Tap’s EdgeCache, TEMPLESPA now offers a more fluid and satisfying online experience, gaining crucial efficiency and long-term scalability. As a dedicated partner, On Tap will continue to enhance both the back-end and front-end performance, ensuring TEMPLESPA maintains its competitive edge and succeeds in the luxury skincare market.
With a 19-year of experience in the field and 400 Magento experts, On Tap delivers tailored solutions designed to enhance your eCommerce website's performance significantly. Our advanced Magento hosting services, including the powerful EdgeCache solution, are designed to help businesses optimise their website speed. This ensures smooth operation even with high customer traffic, boosts resource efficiency, and ultimately enriches the overall customer experience and scalability. Contact us today to schedule a consultation!
If you’re also considering theme-level improvements, explore our Hyvä development service to see how a high-performance frontend can complement these backend gains
